Frequently Asked Questions

Ordering

Orders are processed promptly after purchase, therefore changes or cancellations cannot be guaranteed. Please contact support@peargirlyco.com as soon as possible, and we will do our best to assist.

Orders are processed individually and cannot be combined once placed.

Yes. An order confirmation email will be sent shortly after checkout. If you do not receive it, please check your spam or promotions folder.

Please contact support@peargirlyco.com immediately. If your order has already shipped, address changes may not be possible and additional shipping fees may apply.

Shipping & Delivery

Orders are typically processed within 3–7 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Estimated delivery times after dispatch are as follows:

β€’ United States: 3–4 business days
β€’ Europe: 6–8 business days
β€’ Australia: 2–14 business days
β€’ Japan: 4–8 business days
β€’ International: 10–20 business days

Delivery timeframes are estimates and may vary due to carrier delays, holidays, or customs processing.

Yes, we offer international shipping.

We work with a global fulfillment network and ship orders from the facility closest to the customer whenever possible.

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are not included in the purchase price and are the responsibility of the customer.

Yes. Please allow 24–48 hours after shipment for tracking information to update.

Please check with neighbors, building management, or your local postal service. If the package cannot be located, contact support@peargirlyco.com for assistance.

Product & Sizing

Each product page includes a detailed size guide. We recommend reviewing measurements carefully prior to placing your order.

Yes, our products generally fit true to size unless otherwise noted on the product page.

Model sizing information is provided on each product page for reference.

Many of our styles are designed with opacity in mind. Selecting the correct size is essential for optimal coverage.

Fabric composition details are listed in the product description of each item.

Care Instructions

We recommend washing garments in cold water with similar colors, using mild detergent, and avoiding fabric softeners. Air-drying is recommended to maintain fabric quality.

To preserve fit and performance, we advise air-drying whenever possible.

Returns, Refunds & Exchanges

At this time, we do not accept returns or exchanges for change-of-mind purchases.

Refunds are issued only for items that arrive damaged, defective, or incorrect.

Please contact support@peargirlyco.com within 7 days of delivery and include your order number and clear photographs of the issue.

If you believe your item has a manufacturing or labeling issue, please contact us within 7 days of receipt so we may resolve the matter.

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